Shipping policy

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. Onlymypick offers products across multiple categories, so shipping availability, methods, and delivery estimates may vary by product and destination. Please review the information shown on the product page and at checkout before placing your order.

1. Shipping Destinations

We ship to addresses in the United States and other destinations supported at checkout. Available destinations may vary depending on the product, carrier, applicable restrictions, and delivery accessibility.

If your address cannot be selected at checkout, we may not currently be able to ship that order to your location. If we discover after you place an order that it cannot be delivered, we will contact you to arrange an appropriate solution, including a full refund if we must cancel the order.

Orders may ship from different warehouses, suppliers, or fulfillment partners, including locations outside your country or region. Our business contact address is not necessarily a shipping or returns facility.

2. Order Processing

Orders are generally processed on business days, Monday through Friday, excluding applicable public holidays.

Our standard processing target is 1–2 business days for eligible in-stock products unless a different timeframe is disclosed on the product page or at checkout. Processing may include payment verification, preparation, packing, and handoff to a carrier.

Orders placed on weekends or public holidays generally begin processing on the next business day. Some products, preorders, or supplier-fulfilled items may require more time. If a material delay affects your order, we will provide an update and any options required by applicable law.

3. Shipping Methods and Estimated Delivery Times

Shipping methods, fees, and estimated delivery times depend on the product, fulfillment location, delivery address, and carrier. The shipping information displayed on a product page or at checkout for a specific order takes priority over general estimates in this policy.

United States Orders

Standard shipping may be offered free of charge on eligible orders, as shown at checkout. Where a 7–9 business day total delivery estimate is expressly displayed for an eligible order, that estimate includes applicable processing and transportation time unless stated otherwise.

Not all products or addresses necessarily qualify for the same shipping fee or delivery estimate. Any different product-specific shipping terms will be shown before you place the order.

Other Supported Destinations

For orders outside the United States, available methods, shipping charges, and delivery estimates will be displayed where supported during checkout. Customs clearance, local carrier services, and remote-area delivery may affect arrival times.

Delivery dates are estimates, not guarantees, unless we expressly commit to a guaranteed delivery date. We will comply with applicable requirements if an order cannot be shipped within the promised or legally required period.

4. Shipping Charges

Shipping costs, including any applicable free-shipping offer, will be disclosed before payment is completed.

If an order contains products with different shipping requirements, the checkout may display an applicable combined charge or product-specific shipping charges.

We will not add undisclosed shipping charges after an order is placed without your authorization or another lawful basis.

5. Order Confirmation

After checkout, you should receive an order confirmation at the email address you provided. This confirms that we received your order, but it does not mean that it has shipped.

We may need to verify payment, confirm an address, or resolve a stock, price, or carrier issue before fulfillment. If we cannot fulfill an order and cancel it after payment, we will refund the applicable amount to the original payment method in accordance with applicable law.

6. Shipment Tracking

When tracking information is available, we will provide it in a shipping confirmation email or through another order notification.

Tracking updates may take 1–3 business days after dispatch to appear in the carrier's system. Statuses such as “Label Created,” “Shipment Information Received,” or “In Transit” can occur while a package is moving through the shipping network.

You may use the Track Your Order page on our website, where available, or the carrier's tracking service. Third-party tracking tools may display information provided by the relevant carrier; their updates are not always immediate.

7. Multiple or Split Shipments

If you order multiple items, they may arrive in separate packages because of different stock locations, suppliers, product sizes, or carrier requirements.

Where available, each shipment will have its own tracking information. We will not impose an additional undisclosed fee solely because we divide an order into multiple packages.

8. Order Changes and Address Corrections

Please check your name, contact information, selected product variations, and delivery address before completing checkout.

If you need to change an order, contact support@onlymypick.com as soon as possible. We recommend making change requests within 8 hours of purchase.

We will make reasonable efforts to help, but changes may not be possible after processing, fulfillment, or shipment has begun. Once a carrier has accepted a package, redirecting it may be outside our control. Any mandatory consumer cancellation rights remain unaffected.

9. Order Cancellations

To request cancellation, email support@onlymypick.com as soon as possible, preferably within 8 hours of placing the order.

Cancellation may be possible before fulfillment has begun. Once an order has shipped, it may be necessary to request an eligible return after delivery under our Return, Exchange & Refund Policy, subject to applicable law.

A cancellation request does not automatically guarantee cancellation. We will explain the order's status and available options.

10. Incorrect or Incomplete Addresses

Customers should provide a complete, accurate delivery address, including any required apartment or unit number, city, state or province, postal code, country, and contact details.

An incorrect or incomplete address can cause delays, failed deliveries, or returns to sender. If additional carrier or reshipping fees arise from an address error provided by the customer, we may explain and request payment of those costs where permitted by law.

Contact us promptly if you identify an error. We will review any refund or reshipment request based on the circumstances and applicable consumer protections.

11. Taxes, Duties, and Import Fees

Taxes and charges collected directly by Onlymypick will be presented at checkout where required.

Cross-border shipments may be subject to import duties, customs taxes, clearance fees, brokerage charges, or other local charges. Responsibility for these amounts depends on the shipping terms disclosed for your order and applicable law.

If additional charges may be payable on delivery, that information should be disclosed before purchase as required. Customs processing can cause delays outside a carrier's normal transit estimate.

12. Shipping Delays

Delivery can be affected by customs procedures, carrier disruptions, severe weather, public holidays, high shipping volumes, address problems, government restrictions, or other events beyond our reasonable control.

If your order has passed the estimated delivery window, please contact support@onlymypick.com with your order number. We will review the available tracking information and help determine the next step.

A delayed package is not necessarily lost. However, a delivery delay does not remove any remedies or cancellation rights available under applicable law.

13. Lost Packages

If a shipment has had no meaningful tracking update for an extended period or appears lost, contact support@onlymypick.com.

Please include your order number, name, shipping address, tracking number (if available), and a short description of the issue.

We may investigate with the carrier or fulfillment partner and, depending on the circumstances and applicable law, arrange further delivery assistance, a replacement, a refund, or another appropriate remedy.

14. Packages Marked as Delivered

If tracking shows your order as delivered but you cannot find the package, please check the delivery location, any carrier photo or notice, your building reception or mailroom, and household members who may have accepted it.

Contact us promptly if the package remains missing. We will help review delivery evidence and available carrier investigation options. Any resolution will take account of the facts and your rights under applicable law; a carrier's “delivered” scan does not by itself decide all customer claims.

15. Damaged Packages or Products

If your parcel or product arrives damaged, please contact support@onlymypick.com as soon as reasonably possible.

Include your order number, a description of the problem, and photographs or video of the product, packaging, and shipping label where available. Please keep the item and relevant packaging until we advise on the next steps, where reasonably possible.

Damaged, defective, missing, or incorrect items are handled under our Return, Exchange & Refund Policy and applicable law. A delay in reporting does not automatically remove statutory rights.

16. Refused or Unclaimed Shipments

If a package is refused or is not collected from a carrier or pickup point, it may be returned to a fulfillment location.

Where permitted by law, direct costs caused by a customer-related refusal or failure to collect may affect an applicable refund. We will explain any proposed deductions before processing them.

This does not limit rights where a customer reasonably rejects damaged, incorrect, or otherwise nonconforming goods, or exercises an applicable legal right.

17. Returns and Return Addresses

Do not send a product to the address printed on the original package or to our business contact address unless our support team specifically instructs you to do so.

Contact support@onlymypick.com to request return instructions. The authorized return location may vary by product or fulfillment partner.

For eligibility, timelines, and costs, please read our Return, Exchange & Refund Policy. This process does not override any return or withdrawal rights provided by applicable law.

18. Updates to This Policy

We may revise this Shipping Policy to reflect changes in carriers, products, fulfillment arrangements, destinations, or legal requirements. We will update the “Last Updated” date when a new version is published.

The shipping terms applicable at the time of purchase will generally govern that order, except where applicable law requires otherwise.

19. Contact Us

For shipping, tracking, delivery, cancellations, or address corrections, please contact:

Onlymypick

Email: support@onlymypick.com
Phone: +1 (786) 671-1432

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)
Excluding U.S. public holidays.

Business Contact Address:
30 N Gould St Unit 231
Sheridan, WY 82801
United States