Refund policy

We want you to feel confident when discovering and purchasing products from our store.

Our 30-Day Returns allows customers to explore eligible products and request a return if they are not satisfied, subject to the conditions outlined below.

Please review this policy before placing an order.

1. 30-Day Returns

We offer a 30-day return window for eligible products.

You may request a return or exchange within 30 calendar days after your order is delivered.

The return period begins on the delivery date recorded by the shipping carrier.

Eligible return reasons include:

  • Changed your mind

  • Product did not meet your expectations

  • Ordered the wrong item, size, color, or variation

  • No longer need the product

  • Received a damaged or defective product

  • Received an incorrect item

  • Missing items or components

  • Other reasons covered by applicable consumer protection laws

Eligible products may be opened, inspected, and reasonably tried for their intended purpose during the return period.

We ask that you handle products with reasonable care and avoid unnecessary damage or excessive use.

Certain product categories may have additional return restrictions, as explained below.

2. Return Eligibility

To qualify for a return under our voluntary 30-Day Returns, the product should generally:

  • Be covered by the 30-day return window

  • Be used only to the extent reasonably necessary to evaluate it

  • Be free from excessive wear, misuse, or customer-caused damage

  • Not have been permanently altered or modified

  • Include essential accessories, components, and items originally supplied

  • Be returned according to the instructions provided by our customer support team

We recommend keeping the original packaging until you are satisfied with your purchase.

Missing packaging alone does not automatically disqualify an otherwise eligible return.

Products that have been heavily used, intentionally damaged, significantly altered, or rendered unsuitable for resale may not qualify for a voluntary change-of-mind return.

These restrictions do not limit your rights regarding defective, damaged, or incorrectly supplied products under applicable law.

3. Products With Special Return Conditions

Because Onlymypick offers products across multiple categories, certain items may require different return conditions.

Depending on the product and applicable law, these may include:

  • Personalized or custom-made products

  • Perishable goods

  • Opened or used consumable products

  • Certain personal care or hygiene products after their protective seals have been removed

  • Digital products or downloadable content

  • Products specifically marked as Final Sale or Non-Returnable before purchase

Any applicable product-specific return restrictions will be disclosed on the product page or before checkout.

Unless a valid exception applies and has been clearly disclosed, eligible products remain covered by our standard return policy.

Products that arrive defective, damaged, or incorrect may still qualify for an appropriate remedy regardless of category-specific restrictions.

4. Returns for Non-Quality Reasons

If you are not satisfied with an eligible product, you may request a return within 30 days after delivery.

For approved returns involving a change of mind, personal preference, or other non-quality-related reasons:

  • The customer is responsible for return shipping costs

  • Original shipping charges, if any, are generally non-refundable unless required by law

  • No restocking fee is charged

  • The returned product must meet the applicable eligibility conditions

  • The refund will be processed after the returned item has been received and inspected

Please contact our support team before sending your return so we can provide the correct return instructions.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

We recommend reporting visible issues within 7 days of delivery to help us investigate and resolve the problem quickly.

However, reporting an issue after 7 days does not automatically eliminate any applicable return, warranty, or statutory rights.

Please provide:

  • Your full name

  • Order number

  • Email address used during checkout

  • A description of the issue

  • Clear photos or videos, if relevant

  • Photos of the shipping packaging and label, if the shipment was damaged

After reviewing the issue, we may offer:

  • A replacement product

  • Shipment of missing components

  • An exchange

  • A partial refund

  • A full refund

  • Another appropriate solution

For verified product defects, shipping damage, incorrect items, or fulfillment errors, Onlymypick will cover necessary return or replacement shipping costs where applicable.

6. How to Request a Return or Exchange

To start a return or exchange, contact our customer support team:

Email: support@onlymypick.com

Please include:

  1. Your order number

  2. Your full name

  3. The email address associated with your order

  4. The item you wish to return

  5. The reason for the return

  6. Photos or videos, if the product is damaged, defective, or incorrect

Our support team generally responds within 1–2 business days.

If your return is approved, we will provide instructions for sending the item back.

Please do not send products to an address without first receiving return instructions.

This process does not restrict any return rights that apply independently under consumer protection laws.

7. Return Shipping and Return Address

Approved returns must be sent to the return address provided by our customer support team.

The appropriate return location may vary depending on the product, supplier, warehouse, or fulfillment arrangement.

Please do not automatically return products to the sender address printed on the original package.

For customer-related returns, customers are responsible for return shipping costs.

For verified defects, shipping damage, incorrect products, or fulfillment errors, we will provide an appropriate solution and cover necessary return shipping costs where applicable.

We recommend using a trackable shipping method and retaining proof of shipment.

8. Return Inspection

Once a returned product arrives, our team may inspect it to verify:

  • The product matches the return request

  • The return falls within the applicable return window

  • Essential components and accessories are included

  • The item meets the relevant return conditions

  • Any reported damage or defect can be assessed

If a product does not meet the conditions for a voluntary return, we may contact you to discuss the available options.

Where permitted by law and appropriate to the circumstances, this may include a reduced refund or returning the product to you.

Any proposed refund adjustment will be communicated before processing.

9. Refund Processing

Once an eligible return has been received, inspected, and approved, we will notify you of the refund decision.

Approved refunds are generally processed to the original payment method within 3–5 business days.

Your bank, credit card provider, or payment processor may require additional time for the funds to appear in your account.

For customer-related returns:

  • Eligible product charges will be refunded

  • Customer-paid return shipping is not reimbursed

  • Original shipping charges are generally non-refundable unless required by law

  • No restocking fee applies

For verified product defects, shipping damage, incorrect products, or fulfillment errors, applicable original shipping charges may also be refunded where appropriate or required by law.

Any mandatory refund deadlines under applicable law take precedence over the processing timeline described above.

10. Exchanges

We accept eligible exchange requests submitted within 30 days after delivery.

Exchanges may be requested for reasons such as:

  • Different size or color

  • Different product variation

  • Incorrect item selection

  • Personal preference

  • Defective or damaged product

All exchanges are subject to product availability.

For customer-related exchanges, customers may be responsible for return shipping, replacement shipping, and any price difference.

For verified defects or fulfillment errors, we will cover necessary shipping costs where applicable.

If the requested replacement is unavailable, we may offer an alternative item or a refund.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We recommend submitting cancellation requests within 8 hours after placing your order.

Email: support@onlymypick.com

Cancellation may be possible only if the order has not entered processing, packing, fulfillment, or shipment.

Submitting a cancellation request does not guarantee cancellation.

If your order has already shipped, you may request an eligible return after delivery.

Nothing in this section limits any cancellation rights provided by applicable law.

12. International Returns

For international returns involving non-quality-related reasons, customers may be responsible for applicable:

  • Return shipping charges

  • Customs duties

  • Import taxes

  • Brokerage or clearance fees

  • Other return-related third-party costs

Such third-party charges are generally non-refundable unless required by law.

If an international order arrives defective, damaged, or incorrect, we will provide an appropriate solution consistent with applicable consumer protection requirements.

Please contact us before arranging an international return so we can provide the correct instructions.

13. Promotions, Bundles, and Sale Items

Products purchased during a regular promotion or discount event are generally eligible for returns under this policy unless a valid exception was clearly disclosed before purchase.

Products sold as bundles or multi-item offers may have specific return requirements.

Where a promotional discount depends on purchasing multiple items, the refund for a partial bundle return may be adjusted according to the promotional terms disclosed at purchase, where permitted by law.

Items marked as Final Sale or Non-Returnable may be excluded from voluntary change-of-mind returns where legally permitted and clearly disclosed.

Such exclusions do not remove applicable rights relating to defective, damaged, or incorrectly supplied products.

14. Warranty and Product Issues After 30 Days

Certain products may include a separate manufacturer or limited warranty.

If a product develops an issue after the initial 30-day return period, please contact us.

We will review the situation and determine whether a manufacturer warranty, applicable product warranty, or consumer protection law provides an available remedy.

Warranty coverage, where offered, may vary by product.

Any applicable warranty terms will be communicated separately.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify consumer rights that cannot legally be excluded under applicable law.

Where local consumer protection laws provide greater rights or different requirements, those laws will apply.

16. Policy Updates

Onlymypick may update this policy from time to time to reflect changes in products, fulfillment methods, customer service procedures, or legal requirements.

Updates will be published on this page.

The policy applicable when an order was placed will generally govern that order, except where otherwise required by law.

17. Contact Information

Onlymypick

Email:
support@onlymypick.com

Phone:
+1 (786) 671-1432

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)
Excluding U.S. public holidays.

Business Address:

30 N Gould St Unit 231
Sheridan, WY 82801
United States