Privacy policy

This Privacy Policy describes how the Onlymypick online store ("Onlymypick," "we," "us," or "our") collects, uses, shares, and protects personal information.

Onlymypick operates a multi-category shopping website and related services, including the information, features, tools, products, and customer support made available through the website (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our website, place an order, create an account, communicate with us, or otherwise use the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please review this Privacy Policy to understand our privacy practices and the choices available to you.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an individual.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be associated with an identifiable individual.

Depending on how you interact with our Services, where you live, and applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number

Payment and Financial Information

This may include:

• Payment method
• Transaction details
• Payment confirmation
• Billing information
• Information necessary for payment authorization or fraud prevention

Payment card information is generally processed by Shopify and third-party payment providers. We do not directly collect or store complete payment card numbers or card security codes through our own website systems.

Account Information

If you create an account, we may process information such as:

• Username
• Password or authentication credentials
• Account preferences
• Account settings

Order and Transaction Information

This may include:

• Products viewed
• Products added to cart
• Products purchased
• Order history
• Return, refund, exchange, cancellation, or warranty-related information
• Shipping and fulfillment information

Communications With Us

We may collect information you provide when you:

• Contact customer support
• Submit a return or warranty claim
• Ask a question about a product, order, return, or delivery
• Submit a contact form
• Send us photographs, videos, or other supporting materials

Device and Technical Information

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Cookie identifiers
• Other unique device or browser identifiers

Usage Information

This may include information about how you interact with our website, including:

• Pages visited
• Products viewed
• Navigation activity
• Cart activity
• Referring pages
• Time and date of interactions
• Website features used

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, submit information, contact us, or otherwise interact with the Services.
• Automatically through the Services, including through your browser, device, cookies, pixels, analytics technologies, and similar tools.
• From Shopify and our service providers, when they provide ecommerce, payment, fulfillment, analytics, hosting, security, customer service, or other services on our behalf.
• From business partners and other third parties, where permitted by applicable law.

3. How We Use Personal Information

Depending on how you interact with Onlymypick, we may use personal information for the following purposes.

Providing and Improving the Services

We may use personal information to:

• Process and fulfill orders
• Process payments
• Confirm purchases
• Arrange shipping and delivery
• Provide tracking information
• Process eligible returns, refunds, exchanges, or warranty claims
• Provide customer service
• Respond to product inquiries
• Maintain customer accounts
• Remember customer preferences
• Improve website functionality
• Recommend relevant products
• Improve products, services, and the shopping experience

Marketing and Advertising

Where permitted by law, we may use personal information to:

• Send promotional emails or other marketing communications
• Measure advertising performance
• Display advertisements on third-party websites and platforms
• Personalize advertisements based on website activity or prior purchases
• Analyze customer interests and interactions

Where required, marketing communications will be sent only with appropriate consent.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions
• Authenticate customer accounts
• Detect suspected fraud
• Prevent unauthorized payments
• Investigate suspicious or illegal activity
• Protect customers, Onlymypick, Shopify, and our service providers
• Maintain the security of our website and systems

You are responsible for maintaining the confidentiality of your account credentials and should not share passwords or other access information with unauthorized persons.

Communicating With You

We may use your information to:

• Respond to inquiries
• Provide customer support
• Send order confirmations
• Send shipping and delivery notifications
• Communicate about refunds or warranty claims
• Provide important account or service notices

Legal and Regulatory Purposes

We may use personal information where necessary to:

• Comply with applicable laws and regulations
• Respond to lawful government or law-enforcement requests
• Respond to subpoenas, court orders, or other legal processes
• Protect or enforce our legal rights
• Investigate violations of our Terms of Service or other policies
• Participate in legal proceedings or dispute resolution

4. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

These parties may include:

Shopify

Our store is hosted and supported by Shopify, which processes information necessary to provide the ecommerce platform and related services.

Service Providers

We may disclose information to companies that perform services for us, including:

• Payment processors
• Shipping carriers
• Fulfillment providers
• Warehouses
• Customer support providers
• Third-party parcel tracking services, where used (such as 17TRACK)
• Website hosting providers
• Cloud service providers
• Analytics providers
• Fraud-prevention providers
• IT and security providers

When you use an order-tracking feature provided by a third party, relevant tracking and shipment information may be processed by that provider to display delivery updates.

Advertising and Marketing Partners

Where permitted by applicable law, we may disclose or make information available to advertising and marketing partners to:

• Measure advertising effectiveness
• Deliver personalized advertisements
• Analyze customer activity
• Improve marketing campaigns

Depending on where you live, applicable privacy laws may give you the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as “sale” or “sharing.”

Where available, you may exercise applicable opt-out rights using the "Your Privacy Choices" or data-sharing opt-out option on our website (where provided), or by emailing support@onlymypick.com.

At Your Direction

We may disclose information when you request or authorize us to do so, including where necessary to:

• Ship a product to you
• Interact with a third-party service
• Use social media integrations
• Complete services requested by you

Business Transactions and Legal Requirements

We may disclose personal information in connection with:

• A merger
• Acquisition
• Financing
• Reorganization
• Sale of assets
• Bankruptcy
• Legal proceedings
• Government investigations
• Enforcement of our policies
• Protection of our rights or the rights of others

5. Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of our store in order to provide, maintain, secure, and improve its ecommerce services.

Information submitted through our Services may be transmitted to and processed by Shopify and other service providers located in countries different from your country of residence.

We may also use Shopify features that rely on information about interactions with our store and other merchants using Shopify.

In certain circumstances, Shopify may independently determine how personal information is processed in connection with its services.

For more information about Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

You may also be able to exercise certain rights regarding information processed by Shopify through the Shopify Privacy Portal:

https://privacy.shopify.com/

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve the Services.

These technologies may be used to:

• Remember customer preferences
• Maintain shopping cart functionality
• Keep customers signed in
• Analyze website usage
• Measure website performance
• Prevent fraud
• Support advertising and marketing
• Personalize content

Depending on your location, you may be presented with choices regarding non-essential cookies and similar technologies.

Browser settings may also allow you to block, delete, or manage cookies. Disabling certain cookies may affect website functionality.

7. Third-Party Websites and Links

Our Services may include links to websites, applications, social networks, or other platforms operated by third parties.

We do not control these third parties and are not responsible for their:

• Privacy practices
• Security practices
• Content
• Availability
• Terms and conditions
• Data-processing practices

If you visit a third-party website or service, you should review its applicable privacy policy and terms.

The presence of a third-party link on our website does not necessarily indicate endorsement, sponsorship, or affiliation.

8. Children's Privacy

The Services are not intended for children.

We do not knowingly collect personal information from children below the age at which they may legally consent to such processing in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we may review and, where appropriate, delete the information.

We do not intentionally use children’s personal information for targeted advertising where prohibited by applicable law.

9. Security of Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through insecure communication channels.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• Whether you maintain a customer account
• Whether information is necessary to complete or document an order
• Warranty or customer service requirements
• Tax and accounting obligations
• Fraud-prevention requirements
• Legal or regulatory obligations
• Dispute resolution
• Enforcement of contracts and policies

Information may be retained for longer where required or permitted by applicable law.

11. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights.

These rights are not absolute and may be subject to legal exceptions or verification requirements.

Right to Access or Know

You may have the right to request information about the personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to request a copy of certain personal information in a portable format or request transfer of that information where applicable.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on your jurisdiction, you may have the right to opt out of certain processing considered:

• Sale of personal information
• Sharing of personal information
• Targeted advertising

Where applicable, you may submit an opt-out request using the "Your Privacy Choices" or data-sharing opt-out option on our website (where provided), or by emailing support@onlymypick.com.

Certain jurisdictions require businesses to honor recognized browser-based opt-out preference signals such as Global Privacy Control (GPC). We will handle applicable signals in accordance with legal requirements and the privacy controls configured for our store.

Information about GPC is available at:

https://globalprivacycontrol.org/

Except where required by applicable law, we may not respond to other browser “Do Not Track” signals.

Marketing Preferences

You may opt out of promotional emails using the unsubscribe link included in the email.

Even after opting out of marketing communications, we may continue sending transactional or service-related communications, including:

• Order confirmations
• Shipping notices
• Customer support messages
• Account notifications
• Warranty communications

12. Additional Information for EEA and UK Residents

Where the GDPR or UK GDPR applies, processing of personal information must have a valid legal basis. Depending on the purpose and circumstances, relevant legal bases may include performing a contract (such as fulfilling your order), complying with legal obligations (such as tax and fraud-prevention obligations), pursuing legitimate interests where permitted (such as protecting our Services), or your consent (such as for certain marketing or non-essential cookies). The actual legal basis for each processing activity must match our practices and applicable law.

If you reside in the European Economic Area or United Kingdom, applicable law may provide additional rights, including:

Right to Object

You may have the right to object to certain processing of your personal information.

Right to Restrict Processing

You may have the right to request that we restrict certain processing activities.

Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights by contacting us using the information provided in the Contact section below.

We may need to verify your identity before processing certain requests.

13. Authorized Agents

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.

Before processing such a request, we may require:

• Proof that the person is authorized to act for you
• Verification of your identity
• Additional information reasonably necessary to protect against fraudulent requests

14. Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

15. Complaints

If you have concerns about how Onlymypick processes personal information, please contact us using the information below.

Depending on your jurisdiction, you may also have the right to:

• Appeal a decision regarding a privacy request
• Submit a complaint to an applicable privacy or data-protection authority

Residents of the European Economic Area may find information about supervisory authorities through the European Data Protection Board.

16. International Data Transfers

Onlymypick, Shopify, and our service providers may transfer, store, or process personal information in countries other than the country where you live.

Where required by applicable law, international transfers will be made using legally recognized safeguards.

For transfers of personal information from the European Economic Area or United Kingdom, these safeguards may include:

• European Commission Standard Contractual Clauses
• UK-approved contractual safeguards
• Adequacy decisions
• Other legally recognized transfer mechanisms

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business
• Products or services
• Technology
• Service providers
• Privacy practices
• Legal or regulatory requirements

When this Privacy Policy is updated, we will revise the “Last Updated” date at the top of the page.

Where required by law, additional notice may be provided.

18. Contact Us

For questions regarding this Privacy Policy, our privacy practices, or requests to exercise applicable privacy rights, please contact:

Onlymypick

Email: support@onlymypick.com
Phone: +1 (786) 671-1432

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding U.S. public holidays.

Business Contact Address:
30 N Gould St Unit 231
Sheridan, WY 82801
United States